FAQ

What's the customer scope of IDC service business?

The target market of IDC service business has been extended to include:national levels portal,a variety of e-commerce at home and abroad,game operators,famous IT industry,various types of domestic enterprises and institutions,governments at all levels,all kinds of media,the range of units,groups,individuals who need to comply enterprise information and internal & external publicity.The main target customer of China mobile IDC business is including:Monternet Cooperation SP,Important ICP,government departments,the group industrial custromers,small and medium enterprises and units.

What's the meaning of colocation?

The meaning of colocation is that there is a server located or rented in the real-time connected withinternet's company environment.It will meet costomer remote control requirement,WWW browsing,E-mail send & receive,Ftp file upload and download functions.The server of your company will be ensure its 24-hour operation if you put it in I@T,access to the national backbone network. "Colocation" can help your company constitutes a large-scale application-oriented websites, databases, provide the basis for the launching of e-commerce platform.For the financial, business, government and other departments, this kind of service can provide better security, more comprehensive network applications.

What about TAIPC power system?

TAIPC IDC power distribution would provide three layers of redundancy design,which including: 1.Four high-voltage power supply, with a total capacity of 2 × 2500KVA, respectively from two of the access to electricity; 2.Dual Hideyasu 600KVA UPS power supply; 3.Ultra-high-power diesel generators,which could ensure a continuous 48-hour full load power generation without refueling circumstances; 4.We have cooperation agreements with the substation that diesel power cars will be arrived within 1 hour after the blackout began. 5.The cabinets provide completely two-way independent power supply, available to the server. 6.IDC can ensure 99.99% continuous supply of electricity.

How to handle with the security of TAIPC IDC?

1.Monitoring System 7x24 hours 365 days of uninterrupted full-room video surveillance. 2.Multiple Access system uses computer-controlled electronic locks and fingerprint sensor systems, automatic identification and out of their status, and recorded out of time. 3.Professional security patrol and guard control room in 7 * 24h non-stop. 4.System maintenance personnel required to hold the pass with a photo I can only enter the room. 5.All staff must be registered and out of room and get passes to enter the room

What's the resourse of TAIPC IDC ?

IDC Owned China Telecom, China Unicom, China Mobile and other multi-line backbone network access, using optical fiber peering, line redundancy.

How to monitor client's device in TAIPC IDC?

TAIPC IDC use Whatsup network management system, IBM Tivoli Netview network monitoring system to monitor all the equipment in the data center, if a server fails, the monitoring system will issue alerts, technology engineer will be immediately processed.

How to deal with the server when the customer need to restart?

Customers can send e-mail confirmation notices to TAIPC Science and Technology Customer Service E-mail (delivery@itte.com.cn), or call our 7 * 24 hour free customer service hotline (4008161199) to inform our technical staff.

What can I do when my server down in colocation?

TAIPC IDC provide 7 * 24-hour monitoring service, when the discovery server down, technical staff will inform you in the first time, including the use of any means of communication , and work with you to take urgent measures. Try our best to restore the normal operation of the server as soon as possible.

Do customer need to do regular maintenance in the engine room?

As we ensure that the server can remotely login to the premise, customers can generally be a remote server management. In case the server can not remotely log in, you can contact our on-site IDC technical customer service for processing. Commonly used windows remote management software that comes with a remote terminal server.

My company is located in Shenzhen, can I put the server hosted in Tianjin, TAIPC IDC.Then how can I maintain and manage the device?

Absolutely yes. Because the Internet has no territorial limits, as long as IDC room environment and the communication lines can be protected, on which cities are the same, because your company's technical maintenance personnel are available through the Internet is very convenient maintenance and management. Remote maintenance and management of servers hosting a variety of means, such as: KVM host control system, remote VPN access, leased line access, FTP / TELNET / SSH and other remote management; and Raflatac Internet Data Center IDC room arrangement 7 × 24-hour duty officer in order to restart the client to provide any time series and thoughtful service.

What need to do if I want to enter the engine room at any time when using the IDC service?

After applied the IDC service,the technical staff who authorized by the customer , should fill in the "special region access the application form," and then enter the IDC at all times, the customer with his certificates and identity cardswho accompanied by technical staff also can access to IDC Center.

What procedure should do when my device need to change or disassemble?

If you have a general equipment replacement and removal operations, according to newly installed processes, please fill in the "admission confirmation" "appearance confirmation,"you can enter the IDC accompanied by the room into the machine building to do the related business with valid identity card or work permit and other documents.

How to learn about the colocation circumstances regularly?

TAIPC IDC technology engineers and account manager will make a monthly sum-up report for clients, on a regular basis to ensure that you can learn the latest changes in trusteeship.

How to get the monthly service report?

TAIPC IDC will provide monthly sum-up report to customers in a variety of ways,you are free to choose the following ways: 1.You can log on our company's website, with your e-mail account and password to review your recent customer report monthly. 2.You can suggest your mail to receive your reports,we will send your customer service report of last month to your specified mailbox at the beginning of each new month.

What shall I do if I have question about the service report?

You can always call our 7 * 24-hour customer service call 4008161199, and our engineers will pleased to answer your questions; or call your Account Manager to verify the information.

What shall I do if missing my service report?

You can visit TAIPC Web site http://www.ittec.com.cn to view your customer service report monthly, or call our 7 * 24-hour customer service call 4008161199.You can also ask your client manager to get the report monthly.